All hair extensions are at risk of being over processed. The extensions are coloured before they are fitted to your hair so we do recommend avoiding colouring your hair extensions where possible. Dreamy Lengths will not be held responsible for any hair that has been coloured or tampered with

There are many elements listed in the aftercare advise section that can cause hair extensions to change colour. Please make sure you read this section thoroughly. We cannot exchange or refund any hair that has been exposed to the elements listed on the aftercare advice page.

Breakage of the hair is a common perceived fault which occurs when excessive heat is applied to the hair over a period of time. The cuticle of the hair is made up of several layers and once this is damaged the hair will start to snap. This damage cannot be repaired. We strongly advice keeping heat exposure to a minimum and not using over 180℃ on the hair.

Your new hair extensions have no direct supply of nutrients as they are not directly attached your scalp. You need to make sure you are using the correct aftercare products to maintain good condition of the hair. Please see our advice page on this area.

We strongly advice against this. Make sure the hair is thoroughly dry from root to tip before going to bed. Braiding the hair is also recommend preventing excessive tangling.

Unfortunately we don’t as the service has been obtained

Contact us via dreamylengths@outlook.com as soon as you know you would like to send your items back. We will advise you on the process you need to follow.

I’m afraid you do. All returns must be sent recorded delivery and we strongly advise you keep proof of postage

Please see our delivery page for prices.

Once your order has been processed we cannot make any changes to it. If you need to add something to your order then you will need to place a new order.

Yes exchanges are accepted. All products must be returned in its original packaging. Any products that have been tampered with in any way will not be accepted.

Please contact us at dreamylengths@outlook.com for our return details

We can be contacted Monday to Friday via our email address dreamylengths@outlook.com

We do not work bank holidays but will always endeavour to respond to any of your queries as soon as we possibly can.